When a homeowner in Five Forks, SC, noticed their hot water suddenly turned cold, they contacted CB Smith Plumbing for fast and reliable gas water heater repair. Our team responded the same day, ready to diagnose the issue and get things back on track.
We specialize in diagnosing and repairing all types of water heaters, including both tank and tankless models. Whether it’s a faulty thermostat, a pilot light that won’t stay lit, or a sediment buildup, our goal is always the same: restore hot water quickly and efficiently.
The Problem
Upon arrival, our technician inspected the unit and found that the pilot light had gone out and wouldn’t reignite. This is a common issue in gas water heaters and can be caused by:
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A faulty thermocouple
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A clogged burner assembly
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Drafts or ventilation issues
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Gas valve failure
We also noted that the homeowner hadn’t had the unit serviced in several years, which made sediment buildup and worn components more likely.
Our Troubleshooting Process
Our step-by-step troubleshooting process included:
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Checking the pilot assembly – We cleaned the burner and confirmed there was no gas blockage.
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Testing the thermocouple – The thermocouple was damaged and no longer generating voltage, which is why the pilot wouldn’t stay lit.
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Inspecting the gas control valve – It was functioning properly, so no replacement was needed.
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Flushing the tank – We removed sediment buildup to improve efficiency and prevent future ignition problems.
After replacing the thermocouple and flushing the tank, we relit the pilot light and confirmed the water heater was functioning safely and efficiently.
Outcome
The homeowner’s hot water was fully restored, and they were thrilled with how quickly we identified and fixed the issue. We also provided maintenance tips and recommended an annual check-up to extend the life of their water heater.
Why Choose CB Smith Plumbing?
This Five Forks project is a great example of how CB Smith Plumbing combines experience, fast service, and attention to detail in every gas water heater repair. We’re proud to be the go-to plumbing experts in Five Forks and surrounding Upstate SC communities.
Whether you need repair, replacement, or advice on choosing energy-efficient water heaters, we’re here to help.
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